At Lumé Booth Co., every celebration we're part of is personal, and so is the information you share with us. This policy explains what we collect, why we collect it, who we share it with, and the choices you have.
01Who we are
Lumé Booth Co. ("Lumé," "we," "us," or "our") is a luxury photo booth rental company serving Houston and the surrounding area. This policy applies to information we collect through our website at lumeboothco.com, our social media pages, our advertisements (including lead forms on Facebook and Instagram), and our communications with you by phone, text, and email.
02Information we collect
Information you give us
When you request a quote, fill out a form on our website, submit a lead form on Facebook or Instagram, or contact us directly, we may collect:
- Contact details, such as your name, email address, and phone number
- Event details, such as event date, type of event, venue or city, guest count, and the package or services you're interested in
- Anything else you choose to share in messages, comments, or conversations with us
- Booking information if you reserve with us, such as billing name and address. Card payments are handled by our third-party payment processor; we do not store full card numbers.
Information collected automatically
When you visit our website or interact with our ads, we and our advertising and analytics partners may automatically collect:
- Device and browser information, IP address, and general location (city or region)
- Pages you view, links you click, how you arrived at our site, and actions you take (for example, submitting a form)
- Cookie, pixel, and similar identifiers (see Section 4)
Information from third parties
When you submit a lead form through a Meta ad, Meta (Facebook/Instagram) shares the information in that form with us. Meta may pre-fill form fields using information from your Meta profile; you can review and edit those fields before submitting.
03How we use your information
- To respond to your inquiry and confirm pricing and date availability
- To book, plan, and deliver your event services
- To send booking confirmations, contracts, invoices, reminders, and photo galleries
- To send occasional offers and updates, where permitted by law and only if you haven't opted out
- To measure and improve our ads, including showing relevant ads to people who visited our website and finding new audiences similar to our customers
- To understand how our website is used and improve it
- To protect against fraud and to comply with legal obligations
04Advertising, pixels & cookies
Our website uses cookies, pixels, and similar technologies from the following partners to measure performance and deliver advertising:
- Meta Pixel (Meta Platforms, Inc., for Facebook and Instagram ads)
- Google Analytics and Google advertising tools (Google LLC)
- TikTok Pixel (TikTok)
These tools allow third parties, including Meta, Google, and TikTok, to collect or receive information from our website and elsewhere on the internet, and to use that information to provide measurement services and target ads. This may include showing you Lumé ads after you visit our site and measuring whether an ad led to an inquiry.
How to opt out
- Meta: adjust your Ad Preferences and review Meta's Privacy Policy
- Google: visit Google Ad Settings or install the Google Analytics Opt-out Add-on
- TikTok: manage ad personalization in your TikTok app settings
- Industry opt-outs: aboutads.info/choices and youronlinechoices.eu
- Your browser: most browsers let you block or delete cookies. Some site features may not work as intended if you do.
Our website does not currently respond to browser "Do Not Track" signals, though you can use the options above.
06Text messages & email
If you provide your phone number, you agree that we may contact you by call or text about your inquiry or booking. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or reply HELP for help.
You can unsubscribe from marketing emails using the link in any email. We will still send messages related to an active booking, such as confirmations and reminders.
07Event photos & guests
Photos, videos, and GIFs captured in our booth belong to the moment, and to you. Here's how we handle them:
- Galleries: event photos are delivered to the host through a private online gallery. Anyone with the gallery link may be able to view it.
- Guest sharing: if a guest chooses to send photos to themselves at the booth, they may enter an email address or phone number. We use that information only to deliver their photos and do not add guests to marketing lists without their consent.
- Showcasing our work: we may feature select event photos on our website and social media. If you'd prefer your event or a specific image not be shared, tell us before or after your event and we'll honor that request.
08Your choices & rights
You may contact us at any time to:
- Ask what personal information we hold about you
- Correct inaccurate information
- Request that we delete your information
- Request a copy of your information
- Opt out of marketing messages or targeted advertising
Depending on where you live, including Texas and other U.S. states with consumer privacy laws, you may have additional rights. We will respond to verified requests within the time required by applicable law, and we will not discriminate against you for exercising your rights. If we decline your request, you may appeal by replying to our decision. To make a request, email hello@lumeboothco.com with "Privacy Request" in the subject line.
Deleting data from a Meta lead form
If you submitted your information through a Facebook or Instagram lead form and would like it deleted, email us and we will remove it from our records. You can also manage information Meta holds about you through your Facebook or Instagram account settings.
09Data retention
We keep inquiry information for as long as needed to respond and follow up, generally up to 24 months if you don't book. For booked clients, we keep records for as long as needed to provide our services and to meet tax, accounting, and legal requirements. Event galleries remain available for the period stated in your booking agreement. When information is no longer needed, we delete or anonymize it.
10Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure, access-controlled software providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11Children's privacy
Our website and advertising are intended for adults planning events. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
12Changes to this policy
We may update this policy from time to time. When we do, we'll change the effective date at the top of this page. If changes are significant, we'll take reasonable steps to let you know.